We offer fast and free delivery (Monday to Friday, excluding Bank Holidays) on all our water features, planters and accessories. Please note, for delivery to the Scottish Highlands an additional charge of £6 will be payable. For delivery to Northern Ireland, Scottish Isles, Chanel Islands, Isle of White, Isle of Man and Republic of Ireland there will be an additional £11 postage charge. Select “different address” on checkout to amend these rates. If this fails, please contact us and we will invoice you for the additional delivery charge. Couriers may not offer a specific time slot for delivery to you; once you are advised the item has been dispatched please ensure someone is at the address provided to receive the item. The courier will not carry your item into the house or garden, remove packaging or help you situate the product. Please check the product before signing for it.
Returns and Guarantee
Here at Sovereign Country we strive to provide top quality products, therefore, we are sure you will be delighted with your purchase. If, however, it is not exactly what you want then you have the right to cancel your order providing we are notified within 14 calendar days and the item is received back to us within 30 calendar days from receipt of goods. This does not include business to business transactions or products which were ordered to your specification. If you wish to cancel your order you must notify Sovereign Country within 14 days of receipt of order requesting that you would like to return the product. Please ensure the item (including any accessories, free gifts and literature originally included) arrives back to us in “As New” condition within 30 days of delivery. A returns number will be provided which must be displayed on the package. We ask that products are not returned without a number, as unfortunately we cannot process it. Please refrain from defacing or damaging the product packaging, as this could invalidate your refund. For example, do not write on the packaging and when opening the package take care not to tear or mark the package in any way. The customer is liable for the full cost of return postage. We recommend you use a reputable carrier and tracked delivery, i.e., Royal Mail.
Sovereign Country’s water features and planters come with a one-year manufacturer’s warranty. We check every item, including ensuring that the pump and lights are fully operational, before we dispatch to you. Defects are very uncommon, but if you believe an item may be faulty within 30 days of receipt contact us immediately. One of our experienced advisers may be able to help solve the problem. If the Product needs to be returned for inspection, please check with us how the item should be returned and, as above, wait for a returns number to be issued by Sovereign Country before actioning a return. In every case of a reported fault and return, we reserve the right to inspect the product and verify the fault. Faulty products will be repaired or replaced. We will not repair or replace products that have developed faults or defects caused by accident, neglect, misuse or normal wear and tear. Please always follow the manufacturer’s installation and aftercare instructions, as not doing so will invalidate the warranty. This returns policy does not affect your legal rights.